Is surfing counted in downloading?
Ans. Yes.When you surf any website the contents are first downloaded in temporary memory of your computer and then you see that web page.
What is size of the web page?
Ans. It varies from page to page.If the web page has only text in it, size is minimum.
Do we charge you any maintenance cost?
Ans. If cable is replaced, charges according to per meter will be charged. If wireless antenna becomes faulty it will be replaced free of cost.
How long can I keep the account deactivated?
Ans. You can keep the account deactivated for maximum of 59 days. To start the service again you will have to pay amount of Rs.500.
Can I shift between the plans at any point of time?
Ans. Yes.If you want to shift from lower to higher plan it is free of cost.But if you want to shift from higher to lower plan you will have to pay a processing fee of Rs.50.Any shift in plan will come into effect after your current plan expires.
What will be the procedure to get the internet connection?
Ans. You will have to submit the documents(mentioned in Terms & conditions(Terms & conditions link) section) in our office and fill out a simple customer detail form.
In how much time will I get the internet connection?
Ans. You will get the connection within 2-3 working days.
Is the registration fees refundable?
Ans. No.It is one-time installation charges.
How do I check speed of my internet connection?
Ans. Click the link below to check your internet speed.(http://speedtest.net link)